FAQ
Homeowners Hub
Scott
Last Update 2 years ago
FAQ
Q: Is my Warranty like Insurance?
A: The Home Warranty is designed to help offset those costs that can nickel and dime a homeowner for normal wear & tear type mechanical failures. The warranty is not intended as a replacement for your Home Insurance. In general most warranties are not designed for situations associated with acts of god, like storm damage, fire damage and water damage for example.
This Agreement is not an insurance policy and will not duplicate or substitute for coverage provided under any insurance policy.
*please reference the limits of liability 5. under the terms and conditions
https://www.homewarrantyinc.com/warranty-plans2.html
Q: How do I file a claim and can I submit a receipt for repairs or replacement at any time?
A: Home Warranty's requires the claim process to be followed under the terms and conditions of the warranty.
These steps are very simple.
1. File a Claim online or by phone.
2. Call with Diagnosis and cost of repair while the tech is in the home.
3. After you receive an authorization amount for the covered items: The technician can bill us or you can send in your paid invoice/receipt
4. Reimbursement is paid for the covered amount.
Visit us at https://www.homewarrantyinc.com/request-repair.html or call 1-877-977-4949 to speak to a live agent.
Paid receipts qualifying for reimbursement can be submitted via our contact page or e-mail [email protected]
*Claim information can be found in your welcome packet along with your terms and conditions.
Q How do I get a Claim number?
A: Once your claim has been filed, our system will generate a claim number. We automatically send your claim number with instructions to complete the claim to the email address on file. But you can always call us for your claim number at 877 977 4949.
Q: How do I submit a receipt for reimbursement?
A: Once authorization has been given for coverage, simply send us a picture or copy of your paid receipt by fax or e-mail.
Paid receipts qualifying for reimbursement can be submitted via our contact page or e-mail [email protected]
Q: Where can I locate my terms and conditions?
A: Terms and conditions are provided with your welcome packet.
It is also available on our website, https://www.homewarrantyinc.com/uploads/9/2/7/1/92714320/hpp-tc-current.pdf
*please verify your plan type and agreement.
Q: How do I know when to call a tech or what if my issue is something simple?
A: Many issues can just be simple and your item may not even need repair. It could just be in need of general cleaning, maintenance or adjustments.
Things to look for are: Is there a filter needing to be changed or is it jammed by a foreign object/debris, does the pilot light need to be relit or is the problem a tripped circuit breaker or GFI.
The warranty covers broken parts only and sometimes that requires a licensed technician to tell us the issue, so we can determine coverage.
Q: What if my repair is an emergency and I need a tech fast?
A: We have an online service request (can you hyperlink to it?) and we have representatives working around the clock to answer your call to get your claim process started. Always call prior to work being done. Please see your plan terms and conditions. Simply call 877 977 4949 and follow the prompts, or use the link above. Please note, Home Warranty does not reimburse for expedited and after-hours charges.
Q: What if parts are no longer available due to the age of my covered item or because of parts supply by the manufacturer?
A: Unfortunately, Home Warranty cannot control parts availability or distribution time by vendors and the technicians. Once we receive the diagnosis and determine coverage, we can then give an estimated repair cost that you can use towards new.
*This is outlined under the Coverage Section: found under number 2 in your plans terms and conditions.
Q. Can I pick my own contractor?
A. Yes you can pick a contractor of choice. Home warranty recommends independent contractors. Some of the best places to get references are from friend's, neighbors, family member or local hardware store.
We do not employ any contractors or control their prices. We cannot guarantee technicians in your area but are always working to add ones we can recommend. The available technicians we refer are willing to accept third party billing for the approved covered amount as a convenience to you.
Q: What if my home needs to be brought up to code?
A: Our home warranty plans provide coverage on systems and appliance breaks due to normal wear and tear. Unfortunately, we will not be responsible for any do not cover any work or expense (including permits) needed to bring systems into compliance with federal, state, local, utility, or any other jurisdiction’s codes or regulations.
* This is found under Limits of liability 11. in the terms and conditions.